IT Manager

Position Summary:

APS IT Systems Manager, is responsible for overseeing the maintenance, backup and security of company technical infrastructure, computer systems and manage the helpdesk team.

Essential Functions:

Technical infrastructure (servers, network equipment and PCs) setup, maintenance, upgrade, and backup.

Program, manage and maintain the ticketing system and infrastructure monitoring systems.

Work with team members to integrate tools with other IT systems and attending meetings with the clients and IT Director to understand requirements and change requests.

Basic management of the IT helpdesk and its staff.

Perform data backups and restores.

Research appropriate hardware and software for purchase through the IT Director.

Implement and manage security and integrity procedures in coordination with the IT security team.

Manage secure network access for remote users as established by the IT security team.

Coordinate with the IT Director constructing and implementing plans to ensure the company’s network continues to operate smoothly in the event of a problem.

Participate in disaster recovery testing along with the IT infrastructure team and draft documentation.

Schedule the upgrade and maintenance of servers and PCs.

Test and modify systems to ensure that they operate reliably.

Keep up to date with new technology and report this information to the IT Director each quarter.

Train new IT staff.

Education:

Associates degree in Computer Science or equivalent training.

Experience:

Minimum 3 years’ experience in server management, deployment and backup.

Previous experience in customer service.

CompTIA A+ certification, desired.

Knoledge:

Infrastructure equipment management.

Change Management and ITIL principals’ knowledge.

Expert computer knowledge.

Advanced telephone phone system knowledge.

Customer service skills.

Skills:

Ability to work under pressure and manage difficult situations.

Verbal and written communication skills.

Manage infrastructure equipment and services.

Ability to respond effectively to clients, supervisor, and co-workers.

Ability to adapt and resolve IT services situations.