COMPUTER ASSISTANT

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is: To provide skilled computer assistance and support in the administration of Medial Readiness Command- Alpha (MRC- Alpha) computer systems, hardware and software, and peripheral equipment.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade level (GS-08) or equivalent in other pay systems. Examples of specialized experience includes: Applying a wide range of computer techniques, requirements, sources, supply systems, operational policies, and procedures; utilizing computer equipment, internal computer processes, application/utility programs, and magnetic media; and implementing analytical and diagnostic methods, procedures, and principles to identify system failures and take corrective actions to resume normal operations. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-08 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of automated data processing and network standards, policies, and techniques; and of facility environment and infrastructure to support computer systems, and to provide user support. Knowledge of computer hardware and software systems, including medical interfaces; and higher-level programming languages. Knowledge of data content and output options for a variety of administrative, scientific and/or technical program applications that are processed on any of several multi-program operating systems. Knowledge of data analysis and statistical methodology to support data analysis. Ability to use and maintain a computer system, equipment, and software; and analyze computer network, software, and hardware problems and develop effective and economical solutions. Ability to communicate effectively, both orally and in writing, to train users and provide assistance to customers. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.