Analyst, Retail Channels (Testing & Improvement)

The Analyst, Retail Channels (Testing & Improvement) Accountable for the development and completion of projects that contributes to the achievement of our channel’s strategy. Collaborates with ongoing projects from other areas impacting channels. Position will be working hybrid based in San Juan, PR.

MAJOR DUTIES & RESPONSIBILITIES:

Develop and monitor assigned projects in accordance with defined strategies.

Visit channels to identify improvement opportunities and submit proposals to supervisor.

Monitor sustenance and adoption of previous projects and identify possible fixes.

Prepare assign project timeline and comply with it.

Define and communicate project objectives that are clear, useful, and attainable

Manage the constraints of the project management triangle, which are cost, time, scope and quality

Conduct kick-off meetings with internal clients to review expectations and to create a written project plan with milestones and deliverables.

Coordinate assigned projects, working closely with the client and other teams.

Organize, convene and document regular client and internal project team meetings throughout development and post go-live to present and review project activities, establish deadlines and keep project on track.

Create work orders for add-on services to meet client’s expectations.

Monitor every step of the project process and progress; anticipates potential issues and proactively manage details

Participate in other teams’ projects development to proactively anticipate potential issues, aligned to projects to channels needs and expectations.

Issues a client survey at the completion of each project to determine the client’s perspective on the overall implementations.

EDUCATION AND EXPERIENCE:

Bachelor’s degree in industrial engineering or related field required.

Minimum of one (1) year of related experience required

The minimum education and experience requirements may be satisfied through an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Proven working experience as a data analyst with technical expertise regarding data models, database design development, data mining and segmentation techniques.

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Knowledge of statistics and experience using statistical packages for analyzing large datasets such as Excel, Access, Power BI, Power APPs and/or Quicksight.

Knowledge in Microsoft software, as Word, Excel, Power Point, Teams, Copilot, Virtual Studio and PDF-Adobe Acrobat.

Excellent organizational and interpersonal skills.

Ability to work collaboratively and effectively with diverse staff, colleagues, and clients

Demonstrated ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions

Self-learning and continuous improvement mindset

Futuristic thinking

Fully bilingual in English and Spanish (written and verbal) required.

WORK AUTHORIZATION & ELEGIBILITY:

Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.

Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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