Chief of Staff, IT-OT & Cybersecurity

Job Summary:

Serves as a strategic and operational advisor to IT/OT executive leadership; aligns organizational priorities, strengthens governance, drives cross-functional accountability, and enables disciplined execution and executive decision-making across mission-critical technology functions.

Job Description:

Leads cross‑functional strategic initiatives supporting technology modernization, resilience, continuity, emergency preparedness, and critical service restoration aligned with executive priorities.

Aligns with executive leadership to translate business and technology priorities into coordinated action plans with defined owners, milestones, and measurable outcomes.

Champions operational efficiency and process standardization initiatives to advance digital collaboration, reporting automation, and continuous improvement within the executive operating model.

Oversees performance metrics, executive scorecards, dashboards, and status reporting to strengthen transparency, prioritization, and informed decision‑making.

Ensures effective risk, audit, compliance, and regulatory action tracking while modeling confidentiality, ethical conduct, and adherence to governance requirements.

Influences cross‑functional execution to ensure organizational alignment and timely progress without assuming technical, financial, personnel, or project‑delivery ownership held by functional leaders.

Champions and models enterprise-wide adherence to governance, compliance, and ethical standards while fostering a workplace culture rooted in diversity, safety, fairness, open communication, and the highest levels of ethical behavior to uphold organizational integrity and regulatory alignment.

Leads and supports organizational strategies for the restoration of critical services and emergency preparedness to ensure business continuity and community trust.

Embraces and leads additional strategic responsibilities as needed to advance enterprise objectives and organizational resilience.

Supervisory responsibilities: No

Additional Job Description:

Education & Experience

Required Qualifications:

Bachelor’s degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field.

12 years' experience in similar functional role, with responsibilities of leading transformational projects, strategic initiatives enterprise-wide, governance, stakeholder management, with at least 6 years' progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

7 years of progressive experience in executive operations, business operations, strategic initiative coordination, project/program management, technology management, or organizational performance.

Demonstrated experience preparing executive presentations, complex analytical reporting, governance materials, KPI dashboards, and action-management mechanisms.

Experience driving alignment across senior leadership and multifunctional stakeholders in a matrixed organization.

Preferred Qualifications:

Experience working in regulated, mission-critical, utility, energy, or technology-intensive environments.

Knowledge of IT governance, IT service management, technology portfolio management, cyber risk, or IT/OT integration.

Additional Qualifications:

Additional education may substitute for the required experience when it aligns with the competencies and knowledge necessary for the role:

Master’s degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field may substitute when accompanied by a minimum of 10 years of experience performing related functions and at least 4 years of progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

Doctor’s degree in Business Administration, Information Technology, Industrial Engineering, Project or Program Management, Operations, Industrial/Organizational Psychology, Public Administration or related field may substitute when accompanied by a minimum of 6 years of experience performing related functions and with progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

Competencies (Skills)

Strategic Thinking & Business Acumen: Translates executive priorities into structured workplans, measurable outcomes, and enterprise‑level decision support.

Executive Stakeholder Management & Communication: Builds trust with senior leaders, communicates with clarity, manages sensitive matters discreetly, and delivers high‑quality executive‑ready materials in English and Spanish.

Cross‑Functional Leadership, Execution & Governance: Drives coordination, accountability, cadence, dependency tracking, and barrier escalation without direct reporting authority.

Analytical Insight & Data Visualization: Interprets operational and financial data, develops decision‑ready dashboards and narratives, and applies advanced tools (Power BI, Excel, Power Query, DAX) to enable insight‑driven performance.

Digital Collaboration, Process Optimization & Productivity Tools: Streamlines workflows, advances digital collaboration and reporting automation, and leverages Microsoft 365/AI productivity tools (PowerPoint, Teams, Planner, SharePoint, Lists, Power Automate) to support organizational effectiveness.

Licenses/Certifications

Required:

Valid Puerto Rico driver's license

Preferred:

Project Management Professional (PMP) Certification

Lean Six Sigma

ITIL

COBIT

Travel Requirements

20%

Physical Demands

Stationary Position: Frequently

Pushing/ Pulling/ Reaching: Seldom

Kneel: Seldom

Grab: Seldom

Bend: Seldom

Lift/ Carry over: 0 - 15 pounds

Working Conditions

Wet or humid: Seldom

Working near or on moving mechanical parts: Never

Working near or on heavy machinery: Never

Working in high places: Never

Exposed to fumes or airborne particles: Never

Frequency of working in outdoor weather conditions: Never

Work with electricity: Never

Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.