Service Coordinator

Kelly® is looking for a Service Coordinator to work at a leading organization in San Juan, PR.

Salary/Pay Rate/Compensation: $13.50 per hour, Direct Hire position. Medical plan, 401K – retirement, vacations, sick, among others.

Shift: 1st Monday to Friday 8am to 5pm

What’s a typical day as a Service Coordinator? You’ll be:

- Acting as the central operational link between clients and the technical field team

- Receiving and channeling service requests for biomedical and clinical equipment via phone and email

- Scheduling and assigning service cases to technicians and specialists based on contracts, schedules, location, and technical requirements

- Planning and coordinating preventive maintenance and installations with clients and project teams

- Managing cases, service orders, and follow-ups in platforms such as Salesforce CRM and Acumatica ERP

- Quoting parts and services outside of contract, issuing invoices, and coordinating with credit and collections

- Processing purchase orders and tracking pending orders and warranties with suppliers

This job might be an outstanding fit if you:

- Have completed high school.

- Possess at least 1 year of experience in customer service and administrative coordination.

- Are proficient in using CRM systems (e.g., Salesforce) and ERP platforms (e.g., Acumatica)

- Have strong skills in Microsoft Office (Excel, Word, Outlook)

- Communicate effectively in Spanish and English

- Excel in working under pressure, prioritizing multiple tasks, and demonstrating a high sense of urgency

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Service Coordinator today!