Medical Support Assistant

The Medical Support Assistant in the Nursing Service Ward Administration at the VA San Diego Healthcare System (VASDHS) works collaboratively with the interdisciplinary team and other health care professionals to provide accessible care that meet patient needs. At this level, the MSA independently performs a full range of duties related to the delivery of clerical healthcare services in inpatient units and/ or outpatient units setting.

Resume Requirement: Your resume must be detailed include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week. SF-50 Notification of Personnel Action: Current Federal Employees are mandated to submit your recent SF-50 (Notification of Personnel Action) dated 2026 for eligibility that displays your actual and current grade, step, salary, and tenure. Award SF-50s are not considered eligible. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations for GS-05 Medical Support Assistant: In addition to the basic requirements listed above, applicants must meet the following grade determinants. Experience or Education: Experience: One year of creditable experience equivalent to the next lower grade. OR Education. Two years of education above high school. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience or education above, the candidate must demonstrate ALL the following KSAs: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Preferred Experience: Background in healthcare or medical field, strong computer skills, excellent customer service skills, organizational and time-management skills, flexibility to adapt to change and dependability with schedules. Creditable Experience: To be creditable, the experience must have required the use of knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-05. Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.