Management and Program Analyst

This position is located in the Office of the VISN 4 Deputy Network Director, and reports to the VISN Operations Center (VOC) Supervisor. As a member of this staff, the incumbent exists to provide centralized operational intelligence and advanced program/data analysis for decision support to the VISN Operations Center, VISN Executive Leadership Team, and Health Service Area (HSA) Executive Leadership Team.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS- 12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Experience in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of the HSAs. Must possess the ability to communicate analytic findings, both orally and in writing, to audiences with varying levels of technical and data literacy, from front-line staff to VISN and HSA Executive Leadership, including the development of training materials, user guides, and ongoing educational engagement with end users across the network. Experience in developing and refining VISN-wide program interrelationships, and healthcare operations metrics. Applying management and program analysis principles, techniques, and concepts sufficient to independently lead and conduct complex studies designed to identify improvements in the application of automation and analytics to key VISN and HSA business functions. GS- 13 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in applying expert level management and program analysis principles, techniques, and concepts sufficient to independently lead and conduct complex studies designed to identify improvements in the application of automation and analytics to key VISN and HSA business functions. Must possess the ability to communicate complex analytic findings, both orally and in writing, to audiences with varying levels of technical and data literacy, from front-line staff to VISN and HSA Executive Leadership, including the development of training materials, user guides, and ongoing educational engagement with end users across the network. Independently develop new and improved analytic approaches and establish enterprise guidelines for the development of data management applications used across multiple HSAs. Experience with diagnosing and resolving complex data management problems and issues encountered at the VISN or HSA level, including those involving conflicting data sources or unprecedented analytic requirements. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Organizational Awareness Requirements Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary in nature. There may be some walking, standing, bending, and carrying of light objects such as files, books, and papers. The work involves a significant amount of computer keyboard operation. No special physical qualifications are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.