Mission Support Specialist

View Common Definitions of terms found in this announcement. Organizational Location: These position are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, in Arlington, Virginia; Irving, Texas; Washington, District of Columbia. These are non bargaining unit positions.

Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. The first 150 applicants will receive first consideration. Additional applicants, beyond the first 150, may be considered, upon management 's request. Due to high volume of applicants, not all applicants will be considered. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You qualify for the GS-11 grade level if you possess one of the following: Experience: I have one year of specialized experience at the GS-09 grade level or equivalent, performing duties such as: Addressing substantive technical issues or problems involving complex, controversial, or sensitive matters with several interrelated issues; Conducting studies and developing responses to management regarding new requirements in program operations, legislation, or agency regulations. Completing assignments of intermediate difficulty that require interpretation and adaptation of guidelines to achieve results; and Participating in complex studies and projects designed to develop broader expertise. OR Education: I have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. OR Combination of Education and Experience: A combination of successfully completed education and experience. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application. You qualify for the GS-12 grade level if you possess one (1) year of specialized experience at the GS-11 grade level or equivalent, performing duties such as: Developing and delivering briefings, project papers, status reports, staff reports, correspondence, and recommendations to management; Resolving or advising on complex problems and issues that require analysis or troubleshooting of a wide range of unusual conditions; Developing new or modified administrative program methods, approaches, or procedures to provide effective customer service; and Interpreting applicable guidelines with broad discretion; proposing policies and guidance for specific work areas; and developing interpretations that may form the basis for proposed policy statements. Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.