Technical Support Specialist

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To qualify for an IT Specialist (CUSTSPT), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: - Ability to diagnose and resolve complex IT problems to minimize business interruptions. - Skill in written and verbal communication to articulate position and technical concepts to other individuals. - Serves as a senior level technician for issues affecting enterprise IT production capabilities, including networks, applications, hardware, mobility devices and information systems. - Knowledge of customer support concepts and practices and new customer support technologies to include: installed operating systems, network systems, applications, protocols, troubleshooting procedures, equipment and the IT infrastructure. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.